Below you will find commonly asked questions regarding Internet Fraud.
“Phishing” is an attempt by fraudsters to obtain your banking details, basically by pretending to be us. “Phishing” attempts usually appear as an email appearing to be from your bank. Within the email you are then usually encouraged to click a link to a fraudulent login page designed to capture your personal details. In some cases you may be encouraged just to reply to the email with your personal details.
“Cloning” is an attempt to copy part of, or in some cases an entire website to make it look legitimate. The website will usually have a slightly different web address. The phishing email sent will link to the cloned website in the hope that you will click on the link to log in. At this point it is important to note that the majority of banks, including Butterfield Bank, use a secure method website for inputting your personal details. You can check this by making sure that the website address starts off with https:// as opposed to http://.
If you are unsure whether the email you have received is legitimate, do not click on the link. Always open up the website via your web browser (Internet Explorer / AOL / Netscape / Firefox etc.).
