 What is "phishing"? | “Phishing” is an attempt by fraudsters to obtain your banking details, basically by pretending to be us. “Phishing” attempts usually appear as an email appearing to be from your bank. Within the email you are then usually encouraged to click a link to a fraudulent login page designed to capture your personal details. In some cases you may be encouraged just to reply to the email with your personal details. |
|
|
| What is "Cloning"? | “Cloning” is an attempt to copy part of, or in some cases an entire website to make it look legitimate. The website will usually have a slightly different web address. The phishing email sent will link to the cloned website in the hope that you will click on the link to log in. At this point it is important to note that the majority of banks, including Butterfield Bank, use a secure method website for inputting your personal details. You can check this by making sure that the website address starts off with https:// as opposed to http://.
If you are unsure whether the email you have received is legitimate, do not click on the link. Always open up the website via your web browser (Internet Explorer / AOL / Netscape / Firefox etc.).
|
|
|
| How do the fraudsters get my email address? | Lists of live email addresses are bought or swapped between unscrupulous parties. Butterfield Bank does not provide or pass on your email addresses to any third party. |
|
|
| How do they know where I bank? | They don't. Mass emails are sent out sometimes to thousands of email addresses in the hope that just one or two people may reply. |
|
|
| The email says it's from Butterfield Bank - is it? | There is a possibility that it may not be. We may contact you by email, but we will never ask you to click on a link which then directs you to enter or confirm your security details or ask you to reply providing your personal details. By contrast, this is what a typical “phishing” email does. |
|
|
| What should I do if I get a suspicious looking email? | If in doubt, forward the email onto compliance@butterfield.gg and then delete it. Never open up an attachment if you are unsure of who sent the email to you. Even if the name looks familiar. |
|
|
| What should I do if I believe I have been a victim of a "phishing" fraud? | You should email phishing@butterfieldgroup.com to report any suspicious emails. |
|
|